April 2025 Release Dark Days for the Common Working File Host

Published 04/02/2025

For the upcoming April 2025 Release, the Common Working File (CWF) will be observing Dark Days starting Friday, April 4, 2025, 2025, through Sunday, April 6, 2025. The Dark Days are needed to ensure the completion of weekly, monthly and quarterly processing and the installation of the April 2025 Release.

The Dark Days won't affect your ability to access beneficiary eligibility, claim status or other information through Palmetto GBA’s eServices portal.

During the Dark Days, our Interactive Voice Response (IVR) system won't have access to the CWF, so users won't be able to check claim status through our IVR. The IVR will be available for users to check the payment floor or the last three checks paid, and to request a duplicate remittance notice using a check number. 

On Friday,  April 4, 2025, Palmetto GBA’s Railroad Medicare Provider Contact Center (PCC) won't have access to CWF and can't assist providers with CWF information, such as beneficiary eligibility and beneficiary verification for claim details. On Friday, April 4, 2025, our PCC can assist with claim status for providers who don't have access to the eServices portal.


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