Contact TPA Operations

Published 10/08/2024

Phone

Call 877-534-2772, Option 1 (Toll Free)

Our representatives are here to assist you with general inquiries and more. Open 8 a.m. to 7 p.m. ET, Monday through Friday, except for our corporate observed holidays which are listed below.

Envelope with 'at' symbol

Email Us tpaoperations@tpadministrator.com

Our representatives are here to assist you with general inquiries and more. Open 8 a.m. to 7 p.m. ET, Monday through Friday, except for our corporate observed holidays which are listed below. For security reasons please do not email requests involving Protected Health Information (PHI)/Personally Identifiable Information (PII).

page with writing

General Correspondence

Please submit general correspondence to:

Fax
(803) 763-2010

U.S. Mail
Palmetto GBA
TPA Support Center
P.O. Box 100275, AG-507
Columbia, SC 29202-3275

Express Mail
Palmetto GBA
TPA Support Center, AG-507
2300 Springdale Drive, Bldg. One
Camden, SC 29020

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Holiday Schedule

Note:  If the holiday falls on a Saturday, the holiday is observed on the Friday before the holiday. If the holiday falls on a Sunday, the holiday is observed on the following Monday. Please note that the Third Party Administrator staff will not be available on these days. Any communications received on these dates will be responded to on the following business day.

Month

Holidays

January New Year's Day
Martin Luther King Jr. Day
May Memorial Day
July Independence Day
September Labor Day
November Thanksgiving
Day after Thanksgiving
December Christmas Eve
Christmas Day
Group of People

Program Specific Links

For information on programs facilitated by the Third Party Administrators (TPA), please select a program below.