ACTION REQUIRED: Please complete Manufacturer Payment Portal (MPP) MDP Bank Account Information

Attention: Please complete the MDP Electronic Funds (EFT) Payer and Payee forms for your organization in the Third-Party Administrator’s (TPA) MPP as soon as possible. 

Note: If you have already completed/submitted the requested EFT information, 
no further action is required. 

The Q1 2025 Medicare Manufacturer Discount Program (MDP) invoice period is approaching. 
Please review these steps to ensure payments are completed timely. 

• Verify the TPA has the correct bank account information on file for both sending and receiving payments. 
• Confirm debit blocks and velocity filters on your MDP accounts are updated to allow processing of your invoice payments. 

Failure to provide the proper bank account information in the MPP prevents your company from being able to make payments of quarterly invoices issued under the MDP. 

All program modules within the TPA MPP are required to complete separate EFT
forms, even if bank account information across programs is the same. 

The TPA utilizes electronic signature (eSignature) for all bank account change forms. 
To enhance security, only an authorized user, the TPA Liaison the Payment Contact, 
can access the TPA MPP to submit any bank account related changes. 

To update MDP Payer (EFT) Online Form, please follow these steps:

1.    Go to the TPA website: www.tpadministrator.com
2.    Choose the “Manufacturer Payment Portal (MPP) Login”
3.    Enter the TPA MPP credentials on the TPA MPP Login page
4.    Select the "My Profile" link in the upper right corner 
5.    Select “View Profile” on the Manufacturer Discount Program card
6.    Within the Manufacturer Discount Program profile module, select:

 "Request Payer Account Modification" (account for sending payments)
 "Request Payee Account Modification" (account for receiving payments)

7.    Fill out the form and follow the online instructions

• Please ensure all contact information is current and accurate

Once the form is submitted successfully, the Authorized Signer will receive an email message from tpa.no.reply@palmettogba.com. The email will specify the name of the form that requires review and will include a password to Adobe Sign to electronically sign the account modification form. The Authorized Signer will receive a second separate email with a link to Adobe Sign for electronic signature. 

Once the form is electronically signed by the Authorized Signer, it is sent to the TPA for review and execution of the change which could take up to two business days. If there is an issue regarding the Pre-note verification, this timeframe could be longer. Due to this processing time, it is imperative that banking account verification be completed well ahead of the payment deadline. The TPA will then update the banking information in the MPP. Executed copies of the form are emailed to both the form submitter as well as the Authorized Signer. 

For more detailed instructions on logging into the MPP and updating bank account forms please  refer to the Manufacturer Payment Portal Introduction and Login User Guide located on the TPA  website. 

To avoid issues closer to the Q1 2025 MDP invoice payment deadline, please submit the MDP Payer and Payee (EFT) Online Forms as soon as possible. 

If you have any questions, please contact the TPA by phone at 1-877-534-2772, option 1 or by email at tpaoperations@tpadministrator.com.