Palmetto GBA is strongly committed to protecting the privacy of customers on its websites, www.tpadministrator.com and the CGDP Portal. You do not need to provide personal information to visit our CGDP Portal. While Palmetto GBA makes every attempt to protect the personal information that you may share with us, electronic mail is currently not secure against interception. For information regarding data collected via the CGDP Portal, please see the Collection, Dissemination & Distribution of Information section below.
When you visit any website, its server may generate a piece of text known as a "cookie" to place on your computer. The cookie allows the server to "remember" specific information about your visit while you are connected. The cookie makes it easier for you to use the dynamic features of Web pages. Cookies from our websites collect only information about your browser's visit to the websites. They do not collect personal information about you. If you do not wish to have cookies placed on your computer, you can disable them using your Web browser. If you opt out of cookies, you will still have access to all information and resources on our websites. Please note that by opting out of cookies, you will disable cookies from all sources, not just from our websites. Instructions for disabling or opting out of cookies in the most popular browsers are located at https://www.usa.gov/optout_instructions.shtml
Data we collect through our websites
We do not collect personally identifiable information via cookies. Following are examples of data collected via cookies.
On the CGDP Portal, we will collect the following identifying information only if it is specifically and knowingly provided by you.
Collection, Dissemination & Distribution of Information
While using the CGDP Portal, you may provide us with two types of Personally Identifiable Information (PII):
Identifying information collected will be used only in connection with the CGDP Portal or for such purposes as are described at the point of collection. We use information you provide on the CGDP Portal for the purposes of (a) identifying valid users, (b) determining role-based access, (c) authenticating and approving access for conducting transactions related to processing of claims for the Medicare Advantage program and (d) responding to your inquiries.
We collect and use Other PII referenced above on CMS' behalf under the authority of the Medicare Prescription Drug, Improvement, and Modernization Act, amending the Social Security Act by adding Part D under Title XVIII (§§ 1860D–15(c)(1)(C) and (d)(2)), as described in Title 42, Code of Federal Regulations (CFR) 423.301 et seq. as well as1860D–12(b)(3)(D) and 1106 of the Act, as described in 42 CFR 423.505(b)(8), (f), (l), and (m). This system contains Protected Health Information as defined by HHS regulation "Standards for Privacy of Individually Identifiable Health Information" (45 CFR Parts 160 and 164, 65 FR 82462 (Dec. 28, 00), as amended by 66 FR12434 (Feb. 26, 01)). Disclosures of Protected Health Information authorized by these routine uses may only be made if, and as, permitted or required by the "Standards for Privacy of Individually Identifiable Health Information." (5 U.S.C. 301, Departmental Regulations) As CMS' contractor, we must use, disclose, and safeguard Other PII in accordance with the applicable CMS policy.
Access and Changes to PII Collected
To obtain a copy of PII you provided us, including how to make corrections or updates please contact the TPA Support Center at 1-877-534-2772 or by Email at firstname.lastname@example.org. They also can provide or help you obtain support with registering, logging in, administration or viewing information on our site and for technical assistance. The Site User Guide is available to address technical questions/topics. Please do not transmit or email sensitive information to us for the purpose of corrections or updates. You may print a copy of information displayed on these websites.
Federal Privacy Act of 1974
"The Freedom of Information Act (FOIA) was enacted in 1967 as an amendment to the 'Public Information' section of the Administrative Procedures Act. The purpose of the Freedom of Information Act was to reach a workable balance between the right of the public to know and the need of the Government to keep information in confidence, to the extent necessary, without permitting indiscriminate secrecy." Groups of records that contain information about an individual and are designed to be retrieved by the individual's name or other personal identifier linked to the individual are covered by the Privacy Act of 1974, as amended (5 U.S.C. Section 552a).
Methods we use to protect data collected through our websites
Retention and Destruction
Data we collect through our websites are kept long enough to achieve the specified objective for which they were collected. The data generated from these activities falls under the National Archives and Records Administration (NARA) General Records Schedule (GRS) Sections GRS 3.1, GRS 3.2, GRS 4.1 and GRS 4.3 and will be retained and destroyed according to the requirements of the schedules set out therein. (Visit https://www.archives.gov/records-mgmt/grs.html )
If we decide to change our privacy promise for our CGDP Portal, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.
Links to other sites
As you navigate our CGDP Portal, you will be able to link to other affiliated sites. Please note that Palmetto GBA provides these links for your convenience, but inclusion of the link does not imply endorsement by Palmetto GBA. Furthermore, the linked sites are not under our control, and we are not responsible for the contents of any linked site or any link contained as a linked site. For this reason, we encourage you to look at the privacy policies of those specific sites.
Privacy Contacts & Resources
Palmetto GBA's Privacy Officer is Lee McElveen. She may be reached at: Telephone Number: (803) 763-8143 Email Address: email@example.com Mailing Address: Lee McElveen, VP Post Office Box 100134 Mail Code: AG-A02 Columbia, SC 29201-3134 Fax Number: (803) 865-3807
Privacy Questions and Concerns
This page was last updated on 09/28/2021.