Volunteers Needed: Listening Session, Signup by 12/15/23!
Volunteers Needed: Listening Session, Signup Now!
Dear Representative,
The Centers for Medicare & Medicaid Services (CMS) and the Third Party Administrator (TPA) invite Coverage Gap Discount Program (CGDP) Portal users to participate in a listening session regarding the CGDP Invoice and Dispute Processes. Volunteers sign up by Friday, 12/15/2023.
As an active CGDP portal user, you are the Subject Matter Expert (SME). We are interested in your feedback regarding your usage and interaction with the portal, as well as your organization’s overall experience with the invoicing and dispute processes. We will use this conversation to identify possible ways to improve the invoice and dispute interfaces and processes.
To volunteer as a participant in the listening session, please review the How to Volunteer section below.
To be eligible for the listening session, a completed and signed consent form must be returned to TPA.UserFeedback@palmettogba.com. Please submit the consent form with your volunteer email submission. The consent form can be signed electronically, or physically signed and scanned.
TPA utilizes Microsoft Teams to conduct one-on-one listening sessions. A Microsoft Teams account is not required to participate. Attendees will be able to access the Microsoft Teams session via their internet browser. Participants will not be on camera; however, a listening session Microsoft Teams invitation is required for this event.
Only one volunteer per organization is permitted to participate in a scheduled listening session. During the event, a TPA listening session facilitator will ask open-ended questions regarding your experience with the portal, and the invoice and dispute processes. Volunteers will have the opportunity to ask questions, share opinions, and provide feedback.
CMS staff may attend listening sessions as note takers/scribes or observers. Sessions will typically last one hour but may take longer with your approval.
Please note that CMS will not be providing guidance or information about the Inflation Reduction Act (IRA) during the listening session. We are interested in receiving information and feedback from you about your experience with the CGDP invoicing and dispute processes.
How to Volunteer
To volunteer, you must complete the following Steps.
Step 1: Send an email to TPA.UserFeedback@palmettogba.com by 12/15/23.
- In the subject line, please identify whether you are a Manufacturer or a Plan Sponsor Volunteer.
- In the body of the email, please list the contact information below:
- Company name
- Attendee name
- Company email address
- Company phone number
- Due to limited timeslots, you will receive an email with session dates and times available for your selection.
- Listening sessions dates are January 9, 2024, through January 26, 2024.
Step 2: Complete and sign a consent form and return with volunteer email submission.
- Return the signed consent form to TPA.UserFeedback@palmettogba.com.
- We have attached a copy of the consent form to this email below.
This form grants CMS and the TPA listening session moderators’ consent to speak with only the specified volunteer – we are prohibited from conducting the listening session without this signed form. We respectfully ask that you do not invite others to participate in our conversation, neither actively participating nor passively observing. We appreciate your cooperation in this matter.
Participation in CGDP Portal listening sessions is voluntary.
Responses will be strictly confidential; participants will remain anonymous, and no data collected during listening sessions will be directly attributable to an individual or to an organization.
Services for Persons with Disabilities
We are committed to making listening sessions accessible to the widest possible audience, including individuals with disabilities. The presentation complies with the regulations of Section 508 of the Rehabilitation Act and the Department of Health & Human Services (HHS) Section 508 Implementation Policy. If special accommodations are required, contact TPA.UserFeedback@palmettogba.com as soon as possible.
Questions?
If you have questions, please contact TPA.UserFeedback@palmettogba.com.
Thank you for your interest and for assisting us in improving the portal experience and the invoice and dispute processes, for you and for all participants!