Frequently Asked Questions (FAQ)


Access archived Frequently Asked Questions (FAQ) obsolete questions and corresponding answers previously posted to the TPA website.

Current documentation can be located under the Frequently Asked Questions topic.

8/17/2015
Bank Account Information
Can I use a bank account for sending payments which is different from the account receiving payments?
How can the user reset their ProfitStars password?
What bank account information will be used to make payments for the CGDP?
What experience does ProfitStars have with government payment systems?
What role does ProfitStars play in the new Direct Payment Process?
When receiving the ProfitStars application, how would a user change the email address when creating an account?
Payments
How will payments be made in the Direct Payment Process?
7/13/2015
Bank Account Information
Can someone fill the ProfitStars application out on behalf of someone else?
Do all the forms have to be completed on the ProfitStars application?
Does the user have to provide the Driver License number and SSN when filling out the ProfitStars application?
If an entity is represented by a Third Party and will use their bank account information, who should fill out the ProfitStars application?
Is there an easier way for Plans that have multiple contracts to complete the ProfitStars application?
Since the TPA will be directly debiting my bank account, will I need to set up the TPA or ProfitStars as a new vendor in my Accounts Payable system?
User unable to sign the ProfitStars agreement. The “check box” next to the Application is greyed out and cannot be enabled to check off.
Who should I contact if I have any questions concerning the ProfitStars application process?
7/16/2014
Payment Confirmations
If I receive invoiced amounts after the payment confirmation cutoff date, do I need to send in an updated payment confirmation report?
When I’m creating the payment confirmation report via the flat file format, do I have to use the over punch characters?
4/22/2014
Bank Account Information
Where can I find information on the release of the EFT information for manufacturers and/or sponsors?
Disputes
Is there a list of the manufacturer and sponsor edits codes on the TPA website?
Payment Confirmations
As a Drug Manufacturer, can I provide the TPA with more than one IP Address to load to your server and connect from?
I received a E012 discrepant response after submitting the payment confirmation report. Is that okay?
Starting with Q1 2014, if I pay the negative invoiced amount (Sponsor), or I received the negative invoiced amount (Drug Manufacturer), how do I report that on the payment confirmation report?
Payments
One of my quarterly invoice payments was returned. What do I do?
3/20/2014
Payment Confirmations
As a Drug Manufacturer, do I need to submit my payment confirmation twice; both on the Manufacturer Portal and SFTP software?
Can I submit more than one payment confirmation report (Sponsor or Drug Manufacturer)?
During the telnet test received message - Cannot open host.
How can I submit another payment confirmation report if my latest one has an “ACCEPTED” status (Sponsor or Drug Manufacturer)?
System Access Information
As a Drug Manufacturer using / planning to use a 3rd party to process my reports, why is the TPA asking me to set up connectivity to mailboxes?
Why can’t I see my reports in my INBOUND mailbox directory?
Last Updated: 06/26/2019