Your web browser is not supported by this website. Please contact your system administrator to have them install Google Chrome or Microsoft Edge.
Skip to Main Content
  • Home
  • Archives
  • Contact Us
  • Email Updates
  • Palmetto GBA
homeIconTPA
    • Topics
      • CGDP Calendars
      • CGDP Portal
      • CGDP Reconciliation
      • Disputes
      • EFT Information
      • Frequently Asked Questions (FAQ)
      • Invoices
      • ListServ Announcements
      • References
      • Training
    • Tools
      • CGDP Portal

    TPA Operations will be closed Friday, July 3rd in observance of the Independence Holiday. We will resume our regular business hours on Monday, July 6th.

    1. Topics
    2. Frequently Asked Questions (FAQ)
    3. Payments
    4. How are invoice payments made in the Coverage Gap Discount Program?
    Frequently Asked Questions (FAQ)~Payments
    • Frequently Asked Questions (FAQ)
    • Bank Account Information
    • Benefit Year (BY) Closeout
    • CGDP Portal
    • Disputes
    • Enrollment
    • Payments
    • Quarterly Invoices
    • System Access Information
    • Training

    How are invoice payments made in the Coverage Gap Discount Program?


    Answer:

    You cannot pay your invoices via any other method other than through the CGDP Portal. This process is designed to perform ACH transactions per National Automated Clearing House Association (Nacha) rules and guidelines. For each invoice line item or group of lines items submitted for payment initiation, the TPA instructs PNC Bank to issue an aggregated debit to the payer’s account on the TPA’s behalf. Once the debits have successfully completed, individual payments are transferred to the selected payee’s accounts.

    For companies who have a debit block enabled, they will need to inform their bank to allow debits for a specific Company ID, which will be supplied by the TPA. In this process, the TPA is acting as the Third-Party Sender and PNC Bank is acting as the Originating Depository Financial Institution (ODFI) per Nacha rules and guidelines. For more information on Nacha and the various roles, please refer to https://www.nacha.org/ach-network.



    The URL you have just viewed was automatically launched for your convenience.

    If you wish to view it again, please click here.

    Last Updated: 08/24/2021

    Contact Third Party Administrator

    Call: 1-877-534-2772, Option 1

    Fax: 1-803-763-2010

    Email CGDP Third Party Administrator


    General Inquiries - tpaoperations@tpadministrator.com

    Webinar Inquiries - webinar@tpadministrator.com

    Dispute Attachments - disputes@tpadministrator.com

    Other Palmetto GBA Sites

    Palmetto GBA Home

    CSSC Operations

    DEX

    DMEPOS Competitive Bidding Program

    Jurisdiction J Part A MAC

    Jurisdiction J Part B MAC

    Jurisdiction M Home Health and Hospice MAC

    Jurisdiction M Part A MAC

    Jurisdiction M Part B MAC

    MolDX

    National Provider Enrollment (NPE) West

    Pricing, Data Analysis and Coding (PDAC)

    Prior Authorization

    RRB Specialty MAC Beneficiaries

    RRB Specialty MAC Providers

    Third Party Administrator

    cms


    © 2025 Palmetto GBA, LLC.TPA

    TPA

    For information about the availability of auxiliary aids and services, please visit: www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html.

    Get Adobe Reader

    Legal Disclaimer

    Privacy Policy


    3.40.08